Privacy Policy

Last updated: October 16, 2026

Introduction

This Privacy Policy explains how [BUSINESS NAME] (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you visit this website or place an order with us. We handle your information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African laws. By using this website, you agree to the practices described below.

Who we are

[BUSINESS NAME] is a South African online store selling kitchen products, including the reusable silicone air fryer liner promoted on this website. You can reach us at [EMAIL ADDRESS]. Our operating address is [BUSINESS ADDRESS].

What we collect

• Order information: your name, phone number, delivery address and order details (products, quantities, amounts paid).
• Contact information: your name and phone number or email address when you contact our customer support.
• Usage information: pages visited, referring website, device and browser information, collected through cookies and similar technologies (see “Cookies & advertising” below).

Payment card details are processed by our payment service providers and are not stored on our website.

How we use it

• To process, fulfil and deliver your orders.
• To send you order updates by phone, SMS, email or WhatsApp.
• To provide customer support and handle returns and refunds.
• To send you marketing messages only where you have given consent — you can opt out at any time.
• To improve our website, detect fraud and keep our records accurate.

Cookies & advertising (Facebook Pixel)

We use cookies — small text files stored on your device — and similar technologies to keep the website working, remember your preferences and understand how visitors use the site.

We also use the Meta (Facebook) Pixel, an analytics and advertising tool that helps us measure the performance of our Facebook and Instagram advertisements and show our products to people who may be interested in them. The Pixel collects information such as the pages you visit, actions you take on the site (for example viewing a product or starting checkout), device and browser details and your IP address. This information may be shared with and processed by Meta Platforms, in accordance with Meta’s own data policy.

You can opt out at any time by adjusting your Facebook ad preferences, disabling cookies in your browser, or contacting us at [EMAIL ADDRESS] to withdraw consent for marketing use of your information.

Sharing of information

We do not sell your personal information. We share it only with parties who need it to serve you:

• Courier and delivery partners (name, delivery address and phone number) so your order reaches you.
• Payment service providers who process your payment securely.
• Advertising and analytics platforms (such as Meta, described above), subject to your consent and cookie settings.
• Professional advisers or authorities where disclosure is required by law.

Data retention

We keep order and delivery records for as long as necessary to fulfil your order, handle any guarantee claim and meet our legal, accounting and tax obligations. Marketing information is kept until you withdraw your consent, after which it is deleted or anonymised.

Your rights under POPIA

You have the right to:

• ask whether we hold personal information about you and request a copy of it;
• request the correction or deletion of your personal information;
• object to the processing of your information, including for direct marketing;
• withdraw consent you have previously given;
• lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

To exercise any of these rights, email [EMAIL ADDRESS]. We aim to respond within 30 days.

Security

We use reasonable technical and organisational measures — including encrypted (HTTPS) connections and restricted access to order data — to protect your information. No online transmission is ever completely secure, but we treat the safeguarding of your data as a serious responsibility.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows the current version, and material changes will be reflected on this page.

How to contact us

For any privacy question or request, contact [BUSINESS NAME] at [EMAIL ADDRESS]. Our full contact details are on the Contact Us page.